First and foremost, we certainly appreciate an opportunity to do business with you.
When you purchase from us on our website, you pay immediately, online. A pre-calculated fee for standard shipping & handling is applied to each order as dependent upon the overall quantity of items purchased from us.
Our pre-calculated shipping & handling fees are typically based on delivery of one, two, or three sharpener items.
For order quantities greater than three (i.e.- apart from our forthcoming 12-pack offering), purchasing multiple items in such a case will typically result in multiple shipping & handling fees.
In certain order instances (e.g. – when larger multiples are requested), special quantity/package sizes can be accommodated at our discretion subsequent specific written request by a given customer. Each such customer must further agree to pre-payment of all shipping & handling fees consistent with their order request.
All shipping & handling fees applicable to delivery of one or more items ordered from us within the United States are clearly presented via our website shopping cart prior to actual check out.
All purchases made via our website from outside the United States are typically subject to clearing of customs in which certain additional charges apply as specifically set by each importing country (i.e.- per duty, taxes, and fees).
Very importantly, for most international orders in such cases, customers are [to soon be] provided landed cost quotes with the ability to prepay at check out if acceptable (i.e.- again per duty, taxes, and fees).
This can oftentimes enable our international customers to avoid paying significant brokerage charges as applicable to certain third-party carriers directly handling any one customs transaction on customer’s behalf.
All purchases made via our website typically result in each corresponding order being processed either the same or following day of said purchases.
Inquiries are certainly expected from our customers in which, for packages sent via USPS for instance, requests for information are made to us on either a package not having been received or delivered, or perhaps even missing.
If your tracking information indicates that your package was delivered but you can’t find it, important suggestions are offered by USPS on this type of situation as follows:
Carrier may have placed it in a safer location, please check:
Any area out of potential weather hazards, or
Exterior doors and any locations where the package could be placed.
Check your mailbox again as some packages come separately from your regular mail.
Check with others in your house that may have accepted it.
To be clear, certain instances are known where altogether confusing information has been received through the Post Office™ on a customer’s individual package.
There have actually been shipping cases where – even though USPS tracking specifies a package status as ‘delivered’ – the respective package in question has not yet reached the intended destination.
More particularly, in what are likened to rare cases, your package (according to USPS) may show as ‘delivered’ but could take an additional 24 hours for actual delivery.
In this and perhaps other unusual cases, you must inquire directly with the USPS (per as follows) to look further into your individual matter.
‘If it has been over 24 hours from the ‘delivered’ status, to save time a service request may be sent by email to your local Post Office™ facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days.’
Lastly, in cases where a package is presumed missing (or even stolen), we must unfortunately emphasize how this is a situation which is completely beyond our control.
Once USPS tracking specifies your package status as ‘delivered’ (i.e.- with a recorded time, location, and date of delivery) we can only advise that you please again inquire directly with the Post Office to examine your individual matter more closely.
Unless unusual circumstances apply (e.g.- when conditions of fraud are suspected), customers can request and will promptly receive a full refund on their purchase via use of email and processing through the online payment processing system (and credit card network) which applied at time of their original purchase.
Processing of any such refund request is initiated by us sending each customer a new shipping label (again via email) such that all unwanted items can be returned to us at no additional charge.
Upon our receipt of all returned items (and if in unused and acceptable condition as reasonably determined by us), the customer’s original payment will then be refunded (again per above) via use of the online payment and financial services provider which originally applied to their purchase as applicable.
Furthermore, should a customer of ours receive any one or more sharpener assembly (or an affected individual part thereto) which has been damaged, we will promptly “make good” on what overall damage has occurred through direct item/part replacement as applicable. This can typically be addressed between the respective parties whereby simple email correspondence and submission of a picture of the damaged item(s) to us is sufficient.
We do again certainly appreciate your interest in what we believe is a highly-useful product!